Shipping Policy

Petedoug.com Shipping Policy

At Petedoug.com, we strive to provide you with the best shopping experience, including timely and reliable shipping. Please review our shipping policy below for detailed information on shipping times, costs, and methods.

1. Processing Time

  • All orders are processed within 1-3 business days.
  • Orders placed on weekends or holidays will be processed the next business day.
  • Once your order is processed and shipped, you will receive a confirmation email with tracking details.

2. Shipping Rates & Delivery Times

We offer the following shipping options:

  • Standard Shipping:

    • Delivery Time: 7-15 business days
    • Cost: Free for for all orders

  • Expedited Shipping:

    • Delivery Time: 3-7 business days
    • Cost: Calculated at checkout based on the destination and order weight.

  • International Shipping:

    • Delivery Time: 10-20 business days
    • Cost: Calculated at checkout. Please note that customs duties or additional fees may apply depending on the destination country.

Please note that shipping times are estimates and may vary depending on your location and external factors such as weather or customs delays.

3. Order Tracking

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your shipment on our website or the carrier's tracking page.

4. Shipping Destinations

We currently ship to the following regions:

  • United States
  • Canada
  • Europe
  • Australia
  • Other International Destinations (Shipping rates and delivery times may vary based on location)

If your location is not listed during checkout, please contact us at email@petedoug.com to inquire about shipping to your area.

5. Customs, Duties, and Taxes

For international orders, customers are responsible for any customs duties, taxes, or other fees that may apply when the shipment reaches its destination. Petedoug.com is not responsible for delays caused by customs.

6. Lost or Stolen Packages

If your package is lost or stolen during shipping, please contact us at support@petedoug.com and we will work with the carrier to resolve the issue. We are not responsible for packages marked as delivered but not received, so please ensure your delivery address is secure.

7. Incorrect Shipping Information

Please double-check your shipping address before submitting your order. Petedoug.com is not responsible for orders shipped to incorrect addresses provided by the customer. If you need to make changes to your shipping information after placing an order, please contact us immediately at email@petedoug.com. We will do our best to update your information before the order is shipped.

8. Delays

While we strive to meet all estimated shipping times, there may be delays due to unforeseen circumstances, such as weather or customs processing. We appreciate your patience and understanding in these cases.

9. Contact Us

If you have any questions or concerns about shipping, please reach out to our customer service team at email@petedoug.com. We're happy to assist you!